Refund Policy
Refund Policy for buyz.in:
At Buyz, we strive to ensure your satisfaction with every purchase. We understand that sometimes circumstances may arise where a refund or exchange is necessary. Please read our refund policy carefully to understand our procedures.
Refund Eligibility:
We offer refunds or exchanges only in the following circumstances:
a. The product is damaged upon delivery.
b. The wrong product has been delivered.
To be eligible for a refund or exchange, customers must notify the buyz team within 3 days of receiving the product.
Refund Procedure:
a. If your product is damaged or the wrong product has been delivered, please contact our customer support team within 3 days of receiving the item.
b. Provide clear photos or videos of the damaged product or the incorrect item received.
c. Once we have verified the issue, we will provide instructions for returning the item.
d. Refunds will be issued once the returned item is received and inspected.
Exchange Procedure:
a. If eligible for an exchange, we will replace the damaged item or send the correct product to you.
b. The exchange will be processed once the returned item is received and inspected.
Non-Returnable Items:
a. Except for damaged or incorrect items, all sales are final.
b. We do not accept returns or exchanges for reasons other than those mentioned in Section 1.
Shipping Costs:
Customers are responsible for shipping costs associated with returning items for refund or exchange, except in cases where the product is damaged or the wrong item has been delivered.
Refund Processing Time:
Refunds will be processed within 7-10 business days of receiving the returned item.
Contact Information:
a. If you have any questions regarding our refund policy or need assistance, please contact our customer support team at [insert contact details].
b. By making a purchase on buyz.in, you agree to abide by our refund policy outlined above. We reserve the right to amend or update this policy at any time without prior notice.